Wine Country Bicycle Tours
Wine Country Bicycle Tours
Long Island Bicycle Tours

Frequently Asked Questions

PayPal Acceptance Mark

Weather cancellation policy for DAY Tours: 



LIBT reserves the right to cancel a trip due to unsafe weather. Our rain policy calls for cancellation in steady rain, while light rain or the chance of showers does not automatically mean the end of a
trip. Only LIBT can determine if a trip will be cancelled. Cancellation decisions will be made on the day before a trip by 3:00 p.m. You will be notified by email if a trip has been cancelled, or you may call us at 631-824-3360 after 3:00 p.m. on the day before a trip.

 

If you have reservations for a trip that gets canceled / postponed, due to rain / weather, you have a choice of booking another tour for the same season, recieve credit for future use, or receiving a refund for the amount of the trip. Rain / weather cannot be stopped, but we do our best to keep you dry and happy.

 

If the weather changes during a trip, we will do our best to accommodate you and continue with safe activities. Please understand that cancellation decisions are made for your safety and are made at the
discretion of the trip leaders. All decisions made by trip leaders are non-negotiable.

 

 

Weather cancellation policy for Multi-Day Tours:

Our multi-day trips ONLY are caneled when dangerous weather is predicted for the tour. If the weather changes during your tour, we will do our best to accommodate you and continue with safe activities. Please understand that cancellation decisions are made for your safety and are made at the
discretion of the tour leaders. All decisions made by tour leaders are non-negotiable.


 

Refund Policy (Day Tours)

If you need to cancel a tour you already booked, here is the refund policy:

  • More then thirty days before tour departure full refund.
  • 15 to 30 days before tour departure, your refund will be half of amount of tour deposit, or full credit towards same tour for that season.
  • 8 to 14 days before tour departure date, NO REFUND, full credit towards same tour for that season.
  • 7 days or less No Refund, NO Credit.

 

Canceled Tours

 

LIBT has the right to cancel any tour at any time. If we cancel your tour for any reason, besides weather, you will receive a full refund.

 

Where do the tours Meet / Start?

 

One week before your tour you will receive an e-mail with the start location, lead guides cell phone number and directions to our start location. You will be notified of any changes in the tour start location with a phone call & e-mail. 

 

How Early Should I Arrive at the Tour Starting point?

 

You should arrive at least 20 minutes before tour start time. This allows time to check in and get ready for the tour. Tours start on-time and NO Refund for late arrival.

 

Can I bring my own bike?  

 

You are welcome to bring your own bike; however, we assume no responsibility for the safety of nor any damage to your bike while on tour with us. We cannot be responsible for scratches or other damages that may be incurred. Moreover, while riding your own bike with us, you will be responsible for any required roadside maintenance as well as any parts or tubes as needed.

 

What's for lunch?

 

Our menu changes with the season to take advantage of the best locally produced foods. Contact us for specific food requirements, and we will do our best to accommodate your needs. Lunch always includes a variety of all of the food you will need to fuel your body for the ride. You can count on carbohydrates, protein, fruits, veggies and desserts to satisfy all of your taste bud needs.



What kind of clothing should I wear?

 

Any comfortable clothing that you would normally wear for an active day is fine—shorts and T-shirts are acceptable. Wicking fabrics are always a great option. Cycling apparel is often the best choice and always appropriate. Be sure to wear comfortable closed toe shoes; sandals are not recommended for safety reasons. Many of our trips are in coastal locations, which tend to vary in weather. Remember to check the forecast before your trip to plan properly for the day.

 

What else should I bring?

 

Cell Phone, Sun Block, Camera, Sun Glasses, Light Jacket, Hat for when you are not riding. 

 

 

What if I "taste" too much wine or beer?

 

At LIBT we do not recommend drinking wine or beer when cycling. We always suggest to our guests:

 

"swirl, sniff, sip & spit"! We hope you find a bottle (or more) you would like to purchase and really enjoy later. If you do choose to drink, rather than taste the wines or beer please let our leaders know, and we will be happy to arrange transportation back to the start location. Fees may apply. No refunds.

 

What if I get a flat tire?

 

Our trip leaders are experienced cyclists and can assist in flat changing and other roadside repairs. Any repairs performed on a personal bicycle may occur a service fee.

 

What if I get lost?

 

At any time, you find yourself lost call our trip leaders, and we can either direct you back on course or send a leader to find you.

 

Do you do corporate outings?

 

Yes! A day away from the cubicle can be a great way to revitalize a team. We will develop a program of outdoor activities to meet your needs whether it’s facilitated team-building exercises, hiking, biking or any combination of activities for the day. Contact us to discuss your team outing.

 

* For future trip credits, reservations must be made within one calendar year of the original date of departure or funds are forfeit. Refunds will not be issued after a future trip credit has been chosen.

 I- II - III

Print Print | Sitemap Recommend this page Recommend this page
© 2012 Long Island Bicycle Tours